Welcome to Veltrix IT Solutions, where your digital vision meets precision-driven execution. These Terms & Conditions are designed to clearly define our professional relationship, safeguard project outcomes, and maintain transparency in all deliverables.
📘 Project Initiation & Scope of Work
All proposals are prepared based on our detailed understanding of your initial brief. Any additions or changes to project scope, including minor feature tweaks, may require a revised quotation.
By accepting a quote through email, verbal confirmation, deposit, or written sign-off, you agree to these terms.
Clients must ensure that requirements are clearly outlined from the beginning. In cases where direction is unclear, we will proceed based on industry best practices and our experience.
✍️ Client Expectations
Specific functionality, integrations, or design preferences must be communicated before development begins.
If requirements change or are expanded mid-project, additional costs and time extensions may apply.
If complexity or technical challenges are anticipated, they should be highlighted during the initial consultation.
🧠 Design, Development & Change Requests
Each task within your project comes with a set of dedicated hours. Minor change requests may be accommodated, but significant changes will be reviewed and billed accordingly.
Once a design or development stage is approved, rework or modifications will incur extra charges.
Development timelines are based on prompt client feedback and cooperation. Any delays in approvals or asset delivery may shift timelines and increase costs.
⏳ Project Delays
Projects that are inactive for more than 60 calendar days without written notice will be subject to a $99/week administrative fee to maintain continuity.
If you wish to officially pause a project, please inform us via email. Work done to date must be settled in full.
🖥️ Cross-Device & Browser Compatibility
Veltrix IT Solutions ensures compatibility with the latest versions of Chrome, Firefox, Safari, and Microsoft Edge (desktop).
Mobile responsiveness is tested on modern Apple devices (iPhone/iPad).
For specific browser/device testing beyond standard coverage, please make a prior request.
🌍 Hosting, Domains & Server Access
Projects hosted on third-party platforms (outside Veltrix) may require additional development hours due to compatibility, server access, or setup limitations.
Hosting and domain renewals are not included unless explicitly mentioned in your package.
To prevent service disruption, hosting/domain renewals must be paid 7 days before expiration.
⚠️ Server & Security
If your site is not hosted with Veltrix IT Solutions, we are not responsible for any server-related issues.
Hosting packages provided by us are reliable, secure, and managed through premium third-party data centers.
🧾 Source Code, Licensing & CMS
All development work including backend code, databases, and proprietary CMS remains the intellectual property of Veltrix IT Solutions.
Upon full payment and as per agreement, a non-exclusive license is granted for usage.
Our custom CMS is non-transferable and cannot be migrated to external hosting environments.
Source code access is only provided when explicitly agreed and paid for in full.
💡 Third-Party Tools & Integration Costs
Fees related to third-party platforms, plugins, licenses, APIs, SSL certificates, or payment gateways are not included in the base quote unless stated.
While we strive to recommend reliable tools, we are not responsible for any limitations or policy changes from third-party vendors.
📊 Marketing, SEO & Digital Packages
Digital marketing/strategy packages (SEO, PPC, Content Marketing, etc.) require a minimum 6-month engagement.
Monthly billing starts on the 1st of every month. Any unused hours do not roll over.
Urgent or extra tasks are chargeable at agreed hourly rates.
Cancellation post-6 months requires 30 days’ notice via email.
🔁 Maintenance & Support Terms
Minimum contract duration: 12 months, billed monthly.
Maintenance includes regular CMS updates, plugin checks, site backups, and minor tweaks.
Advanced features or redesign work is not included.
Support time is tracked in 15-minute blocks. Extra time is billed at $77/hour (incl. GST).
To cancel your maintenance package, a one-month prior written notice is required. Early termination requires paying the balance of the contract term.
💳 Payment Policy & Refund Terms
All fees are quoted in AUD (inclusive of GST where applicable).
Invoices must be paid on or before the due date. Late payments incur:
10% late fee
$5.50/month administration charge
Payments are required before deployment or handover of any deliverables.
Payment via Stripe may attract a small transaction fee.
💸 Refund Policy
75% refund for cancellations made before work begins.
Up to 50% refund if canceled after work has started.
No refund if more than 50% of work is completed.
All cancellations must be made in writing (email only).
🔐 Data, Security & Liability
Veltrix IT Solutions implements best-in-class security protocols but is not liable for issues arising from outdated client-side plugins, third-party software, or hacks.
Clients are responsible for maintaining security, backups, and updates on their hosting/server (if self-hosted).
Our services are provided "as-is." We cannot be held responsible for any financial, reputational, or operational damages.
🧾 Communication & Correspondence
All official communication must be via email.
Clients are expected to provide up-to-date contact details and be responsive to project inquiries.
Project progress, milestone updates, and support issues are handled promptly via our project managers and support team.
📧 Support Email: support@veltrixitsolutions.com
📂 Hosting, Domains & Email Policy
Hosting is billed annually and must be paid in advance unless covered under a maintenance contract.
Hosting services not renewed on time may be suspended or deleted.
All domain registrations must be renewed before the expiration date to avoid loss of service or ownership.
📨 Email Hosting
Client emails should be regularly downloaded to local systems.
Misuse, spamming, or excessive storage can result in account restrictions or deletion.
💡 Intellectual Property & Brand Usage
All code, content, and visuals created by Veltrix IT Solutions are our intellectual property unless otherwise transferred in writing.
Clients may not resell, redistribute, or replicate our work.
Usage of the Veltrix IT Solutions name, branding, or logos requires written permission.
💬 Final Note
At Veltrix IT Solutions, we pride ourselves on being a forward-thinking, transparent, and client-centric digital agency. These terms are designed to protect your interests as much as ours while fostering mutual respect and clear communication.
For questions, clarifications, or disputes regarding our terms, feel free to contact us.